WhatsApp auto-reply for businesses
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Most messages to a business ask the same few things: opening hours, the address, prices, how to book. An automatic reply can answer those at once and pass the rest to you, without moving to the official API or a new number.
What WhatsApp already does
The WhatsApp Business app has a free greeting message and a free away message. If one fixed message is enough, such as "we're closed, we'll reply tomorrow", use those. They can't ask a question, offer options or answer differently depending on what the person chose.
A menu that answers the common questions
A menu greets the person and offers numbered options. Each option has its own answer, which can lead to more options. When someone needs a person, such as to book a time or ask something unusual, the conversation is handed over to you.
Hi! Thanks for writing to the studio 😊 Reply with a number: 1. Opening hours 2. Address 3. Prices 4. Talk to someone
Choose who it answers, and when
- All one-to-one chats, only people who aren't in your contacts, or only people who are.
- Always, only during opening hours, or only outside them. You can also use a different flow outside opening hours.
- It never answers groups, archived or muted chats, or messages from before you turned it on.
Setting it up with BetterZap
- Pick a ready model for a clinic, salon, shop or freelancer, or start from scratch.
- Fill in your business name, hours and address. The text is already written, and you can change any of it.
- Try it in test mode first, which answers only one number you choose, such as a second phone of yours.
- When it works, let it answer everyone. Conversations that need you appear in Needs your attention, with a button that opens the chat.
Before you turn it on
It runs in Chrome on your computer, so Chrome needs to be open with WhatsApp Web connected. Each reply can take about a minute. If you write in a chat yourself, the bot stops there and leaves the conversation to you. Someone who replies "stop" isn't answered again.
Auto-reply is part of the paid plans and the 7-day free trial, not the free plan.
Before you rely on this
- It's made for one message to one person. Only message people who agreed to hear from you.
Try it on your own number
BetterZap is free for up to 20 messages a day, and your contacts stay in your browser.