An AI chatbot for your WhatsApp
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A menu works when people pick a number. Many prefer to just ask: "are you open on Saturday?", "do you take cards?". An AI chatbot reads the question and answers from information you wrote, in a normal sentence.
Menu or AI?
- A menu is predictable: every answer is one you wrote, word for word. It suits a few clear questions.
- An AI chatbot understands questions in the person's own words and answers from your knowledge base. It suits a business that gets many different questions.
Write a good knowledge base
The chatbot only knows what you write. Use plain sentences and keep them current.
- Opening hours, the address and how to get there.
- Your services or products, with prices if you share them.
- How people pay, book, cancel or get a delivery.
- What you don't do, so it can say so.
- When to pass the conversation to a person.
Sample reply
Yes, we're open on Saturdays from 9 AM to 1 PM. Would you like me to pass you to someone to book a time?
When it doesn't know, it hands over
BetterZap's chatbot answers only from your knowledge base. If the answer isn't there, or something fails, it hands the conversation to you, and it appears in Needs your attention. It only writes text: it can't book, change an order or promise anything you didn't write.
AI can also write your messages
Premium also has Write with AI in the message box: describe what you want to say, or paste a draft, and it suggests a text. You read it, edit it and choose whether to use it. It never sends anything by itself, and it's told not to make up prices, dates or links, but to leave a gap for you to fill.
What leaves your computer
To write each reply, your knowledge base and the latest messages of that conversation pass through our server to Anthropic, which provides the AI. Our server doesn't keep them. Unlike a menu, the chatbot reads the first message of a conversation, so that message is marked as read.
The chatbot is part of the Premium plan. Like the rest of BetterZap, it needs Chrome open on your computer with WhatsApp Web connected.
Before you rely on this
- It's made for one message to one person. Only message people who agreed to hear from you.
Try it on your own number
BetterZap is free for up to 20 messages a day, and your contacts stay in your browser.